Refund policy

Effective October 11, 2026.

First subscription payment: 7-day refund window

You may request a full refund of your first subscription payment within seven days of that payment. Email PriorityDocsATL@gmail.com from your account email and include the payment date and receipt or invoice reference. Do not send card numbers or passwords.

This window applies to the first subscription payment. Renewal payments and separately purchased extra credit packs are generally non-refundable, except where required by law or to correct a billing error. Contact us about duplicate or incorrect charges.

Cancellation and refunds

Cancel future renewal in Settings → Manage billing and review the effective date on the confirmation screen. Canceling alone does not submit a refund request. When requesting a refund, tell us whether you also want your subscription canceled. Approved refunds are returned to the original payment method; arrival time depends on the payment provider and your bank.